Shipping & Handling
ORDERS PLACED BEFORE 2PM EST WILL BE SHIPPED OUT THE SAME DAY!
If you are local to our location, you can select the option to have your order picked, packaged and ready for pickup at our location. There is no charge for this option.
DOMESTIC ORDERS excluding ALASKA AND HAWAII
Florida Freedivers offers easy, inexpensive flat rate shipping in the United States. Pay one price for shipping on any purchase or choose a slightly higher rate for expedited shipping.
With flat rate shipping, we use computer software to find the least expensive, fastest way for your to receive your purchase. Typically, this is USPS Priority Mail or UPS Ground for orders in the United States. Some packages may require an adult signature.
INTERNATIONAL ORDERS and DOMESTIC ORDERS TO ALASKA AND HAWAII
Unfortunately, due to varying weights, duties, tariffs and other international shipping laws, we are unable to offer flat rate shipping on international orders. Many times, we are unable to even quote shipping until we box, weigh and measure an order. In these cases, after receiving a shipping quote, we will contact you and inform you of shipping options. If the shipping options aren't to your satisfaction, you have the option of a complete refund.
You are responsible for all duties and tariffs on international orders
If an item is shipped and returned because it is not deliverable due to an incorrect address, you will be responsible for shipping both ways. We apologize.
If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.
If, upon inspection of a shipment, the product is visibly damaged, call us while the driver is still there! Please open the package upon receipt, before the driver leaves if possible, and inspect for damages. If you discover damage upon opening the box, call us right away. Doing these things will expedite receipt of a replacement product on your end, and reimbursement from the shipping company on our end.